Terms & Conditions
We value the clarity and transparency of our relationship with you, which is why we have established our Terms & Conditions. These guidelines define your rights and obligations when you use our services, covering topics such as payment terms, confidentiality, and liability. We encourage you to read our Terms & Conditions carefully to fully understand how we operate and what you can expect from us.
Introduction to Our Terms and Conditions
E-mail: info@cis-bv.com
Website: https://cis-bv.com
By accessing or continuing to use our services, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. Should you have any questions or require additional clarification, please reach out to us at via mail or use our contact form. We appreciate your trust in CIS and look forward to assisting you in all your corporate immigration needs.
Definitions
1. CIS: CIS B.V., established in Breda, Chamber of Commerce no. 96314249.
2. Customer: the party which CIS has entered into an agreement with.
3. Parties: CIS and customer together.
4. Consumer: a customer who is an individual acting for private purposes.
Applicability
1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of CIS.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
Prices
1. All prices used by CIS are in euros, are exclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. CIS is entitled to adjust all prices for its products or services on its website or at any other location at any time.
3. The parties agree on a total price for a service provided by CIS. This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
4. CIS is entitled to deviate up to 10% of the target price.
5. If the target price exceeds 10%, CIS must let the customer know in due time why a higher price is justified.
6. CIS has the right to adjust prices annually.
7. CIS will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
8. The consumer has the right to terminate the contract with CIS if he does not agree with the price increase.
Payments and payment terms
1. CIS may, at the conclusion of the agreement, require a down payment of up to 100% of the agreed amount.
2. The customer must have paid the full amount within 7 days after delivery.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without CIS having to send the customer a reminder or to put him in default.
4. CIS reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.
Consequences of late payment
1. If the customer does not pay within the agreed term, CIS is entitled to charge an interest per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to CIS.
3. The collection costs are calculated on the basis of the reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, CIS may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of CIS on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by CIS, he is still obliged to pay the agreed price to CIS.
Right of withdrawal
1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
· it does not concern a service that is fully performed with the consent of the customer within the 14 calendar days right of withdrawal period and the consumer has not renounced his right of withdrawal
2. The cooling-off period of 14 days as referred to in paragraph 1 commences:
· as soon as the consumer has purchased a service for the first time
· as soon as the consumer has confirmed the purchase of digital content via the internet
3. The consumer can notify his right of withdrawal via info@cis-bv.com.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
Conditions for Submitting Residence Permit Applications
1. CIS will only proceed with submitting residence permit applications if and insofar as:
- the relevant assignment has been expressly confirmed to the Client by CIS in writing or by e-mail; and
- the full corresponding invoice amount has been paid by the Client.
2. Without receipt of full payment, CIS shall not submit or process any residence permit application, regardless of any prior oral or written commitments or representations.
Settlement
The customer waives his right to settle any debt to CIS with any claim on CIS.
Insurance
1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
· goods delivered that are necessary for the execution of the underlying agreement
· goods being property of CIS that are present at the premises of the customer
· goods that have been delivered under retention of title
2. At the first request of CIS, the customer provides the policy for these insurances for inspection.
Guarantee
When parties have entered into an agreement with services included, these services only contain best-effort obligations for CIS, not obligations of results.
Performance of the agreement
1. CIS executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. CIS has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that CIS can start the implementation of the agreement on time.
5. If the customer has not ensured that CIS can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.
Duty to inform by the customer
1. The customer shall make available to CIS all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, CIS will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by CIS and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.
Duration of the service agreement
1. The agreement between CIS and the customer is entered into for an indefinite period of time, unless it results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.
2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month causing the agreement to end at the end of the fixed term.
3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give CIS a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.
Cancellation of the
contract for an indefinite period of time
1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice period of 2 months.
2. A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of 1 month.
Confidentiality
1. The client keeps any information he receives (in whatever form) from CIS confidential.
2. The same applies to all other information concerning CIS of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to CIS.
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:
· which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer's duty to confidentiality
· which is made public by the customer due to a legal obligation
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.
Penalties
1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of CIS an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of CIS including its right to claim compensation in addition to the fine.
Indemnity
The customer indemnifies CIS against all third-party claims that are related to the products and/or services supplied by CIS.
Complaints
1. The customer must examine a service provided by CIS as soon as possible for possible shortcomings.
2. If a delivered service does not comply with what the customer could reasonably expect from the agreement, the customer must inform CIS of this as soon as possible, but in any case within 2 weeks after the discovery of the shortcomings.
3. Consumers must inform CIS of this within one month after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that CIS is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to CIS being forced to perform other work than has been agreed.
Giving notice
1. The customer must provide any notice of default to CIS in writing.
2. It is the responsibility of the customer that a notice of default actually reaches CIS (in time)
Joint and several client liabilities
If CIS enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to CIS under that agreement.
Liability of CIS
1. CIS is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If CIS is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. CIS is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If CIS is liable, its liability is limited to the amount the customer paid CIS for the service.
Expiry period
Every right of the customer to compensation from CIS shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.
Dissolution
1. The customer has the right to dissolve the agreement if CIS imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by CIS is not permanent or temporarily impossible, dissolution can only take place after CIS is in default.
3. CIS has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give CIS good grounds to fear that the customer will not be able to fulfill his obligations properly.
Force majeure
1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of CIS in the fulfillment of any obligation to the customer cannot be attributed to CIS in any situation independent of the will of CIS, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from CIS .
2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which CIS cannot fulfill one or more obligations towards the customer, these obligations will be suspended until CIS can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. CIS does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
1. CIS is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by CIS with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.
Transfer of rights
1. The customer cannot transfer its rights deferring from an agreement with CIS to third parties without the prior written consent of CIS.
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.
Consequences of nullity or annullability
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what CIS had in mind when drafting the conditions on that issue.
Applicable law and competent court
1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where CIS is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.
